Your Path to Impactful Leadership
A detailed breakdown of the 30-week transformation journey.
Your 30-Week Transformation Journey
A structured programme designed specifically for Contact Centre and BPO leaders.
Frequently Asked Questions
Is this programme only for contact centre managers?
Our core focus is leaders in contact centres and BPOs. That’s where the programme has the most impact. However, if you’re in another leadership role and feel stuck, the principles are flexible, and we can explore fit during your Discovery Call.
Do you only offer a 30-week programme?
Do you coach individuals or teams?
What results can I expect?
How much does coaching cost?
Both. Some clients start with one leader and expand to their management team. The 30-week framework works at individual and group levels.
Costs vary depending on team size, business goals, and level of support required. We’ll discuss this openly in your Discovery Call to make sure the solution fits your needs and delivers measurable value.
The flagship programme is 30 weeks (12-week operational pilot + 18-week cultural growth). But leadership challenges aren’t one-size-fits-all. If your centre has specific needs, we can tailor the approach after an exploration call.
Leaders who go through the programme typically see stronger team performance, lower attrition, and a healthier leadership culture. The goal isn’t just short-term fixes but sustainable clarity and impact.
How do I get started?
It’s simple: Book a free Discovery Call. We’ll explore your current challenges, look at your attrition and engagement risks, and outline a clear next step.
