Your Path to Impactful Leadership
Stronger managers. Engaged teams. Measurable business impact.
18-Week Leadership Development Programme
Our 18-week programme is designed to unlock the potential of your middle managers, driving engagement, team performance, and business results. Each stage builds on the last, creating lasting change in leadership behaviours and team culture.
5 Week Momentum Pilot
A fast-track programme designed to deliver measurable early wins while diagnosing leadership and team needs. Perfect for organisations wanting to test the impact of manager development before committing to a full 18-week programme.
1:1 Leadership Coaching
Need a personalised approach? For leaders who are ready to take their growth to the next level, our 1:1 coaching offers a dedicated, confidential space to work through your specific challenges. Think of it as having a strategic partner in your corner, helping you develop the skills and confidence to lead your team to success.
In these sessions, Pierre works directly with you to:
Unlock your strengths and leadership style
Navigate immediate challenges with confidence
Build habits that sustain long-term growth
Gain clarity on your next step forward
Whether you're struggling with team burnout, a high-pressure transition, or simply want to elevate your leadership impact, 1:1 coaching gives you a dedicated space to pause, reflect, and get a clear, practical plan to move forward.
Format: Flexible coaching packages are available (weekly or bi-weekly sessions).
Who it’s for: Leaders who need personal, confidential guidance to overcome a specific challenge, without committing to a longer programme..
Frequently Asked Questions
Is this programme only for contact centre managers?
Our core focus is leaders in contact centres and BPOs. That’s where the programme has the most impact. However, if you’re in another leadership role and feel stuck, the principles are flexible, and we can explore fit during your Discovery Call.
Do you only offer these programmes?
Do you coach individuals or teams?
What results can I expect?
How much does coaching cost?
Both. Some clients start with one leader and expand to their management team. The framework works at individual and group levels.
Costs vary depending on team size, business goals, and level of support required. We’ll discuss this openly in your Discovery Call to make sure the solution fits your needs and delivers measurable value.
The flagship programme is 18 weeks, with our Pilot programme being 5 weeks. But leadership challenges aren’t one-size-fits-all. If your centre has specific needs, we can tailor the approach after an exploration call.
Leaders who go through the programme typically see stronger team performance, lower attrition, and a healthier leadership culture. The goal isn’t just short-term fixes but sustainable clarity and impact.
How do I get started?
It’s simple: Book a free Discovery Call. We’ll explore your current challenges, look at your attrition and engagement risks, and outline a clear next step.
